Women's Ida Chelsea Boot
Eastland shoes are designed to fit "True to Size". We recommend ordering your usual casual shoe size.
Occasionally, sizing for a unique Eastland shoe style may vary. If this is the case, we will have a "Fit Comment" in the product DETAILS tab. The "Fit Comment" will provide size suggestions for that style based on fit feedback we've received from other customers.
Our customers often ask us how to care for their leather and suede shoes and boots to keep them looking their best season after season. Eastland Shoes are made for long lasting comfort and durability, but you can lengthen the lifetime and improve the fit of your new footwear with a few simple tips.
Remove mud and dirt with a gentle cleaner, such as Lexol-pH or dab with a damp cloth so that the marks disappear; then dab with equal parts water and white vinegar. Next, try a surface treatment to keep water and dirt from damaging the leather, such as a silicone spray or water-repelling cream.
Silicone sprays form a protective layer, are quick, and won’t alter coloration. But sprays require frequent applications and can ultimately crack the leather by not allowing it to breathe. On light-colored leather, we suggest Meltonian Water & Stain Protector or Kiwi Protect-All; these won’t change the leather’s hue.
Application of a water-repelling cream several times a season provides extra protection with minimal discoloration. Most contain natural oils, beeswax, and/or silicone (which, when applied in this manner, better allows a shoe to breathe).Waterproofing with beeswax is a labor-intensive process (you’ll need a hairdryer for proper application) and will darken leather, but it’s also the longest lasting and one of the most effective methods. True waterproofing comes only from mink oil, but there are major downsides: significant darkening and, ironically, leather damage in the long run.
- Nylon bristle brush (like a tooth brush) and a soft, cotton rag.
- Mild cleanser, laundry detergent or dish-washing detergent (non-bleach).
- White cream shoe polish.
- Apply the mild detergent to the brush and gently scrub the soiled area of the canvas.
- Rinse with lukewarm water. Repeat if necessary.
- Apply the detergent to the soft rag and clean the outsole edge.
- Rinse with lukewarm water and dry.
- Add cream polish to a dry area of the rag and apply it to the sole edge (sparingly).
- Avoid excessive amounts or multiple coats of polish which will create a poor result.
- Wipe edges for desired appearance.
Clean your shoes by removing dirt with a mixture of soap and warm water applied with a soft bristled brush. Wipe them with a dry cloth using a circular motion. After cleaning, put them on a hanger and allow them to air dry. Under no circumstances should you place them in a dryer, because they can crack or melt.
- Eastland provides FREE STANDARD SHIPPING on all orders of $100 or more.
- On all orders less than $100.00, Eastland charges a flat $7.00 shipping fee.
- For faster delivery, Express Shipping is also available.
|SHIPPING METHOD*||ORDER TOTAL||COST||ESTIMATED DELIVERY**|
|UPS Ground / USPS||Greater than $100||FREE||4 -7 Business Days|
|UPS Ground / USPS||Less than $100||$7||4 -7 Business Days|
|UPS 3rd Business Day||All Orders||$15||3 Business Days|
|UPS 2nd Business Day||All Orders||$20||2 Business Days|
|UPS Next Business Day||All Orders||$35||Overnight|
UPS SurePost uses USPS for the final part of the shipment process.
**Shipping cut-off is 3:00pm EST Monday - Friday. Orders received after this time will be processed the following business day.
Orders to Alaska, Hawaii and California are shipped by UPS Ground and typically arrive within 7-10 business days.
Important: Eastland does not accept credit cards issued outside the United States. Therefore, you must use MyUS.com’s Personal Shopper service to make a purchase from eastlandshoe.com with an international credit card.
Returns & exchanges
OUR PROMISE TO YOU
A problem-free refund or exchange (less shipping and handling) should you, for any reason, be less than 100% satisfied with your purchase.
HOW TO RETURN AN ITEM
You may return your eastlandshoe.com order up to 60 days from the date of purchase. Please follow these instructions to return your shoes to us:1. CHECK YOUR SHOES
Items that are to be returned must be in the same condition as when you received them and they must be in their original Eastland box and packaging. Worn or damaged shoes cannot be returned for a refund.2. PACK YOUR SHOES
Simply complete the Returns & Exchanges section on the Packing Slip Receipt you receive with your order and enclose it with the items that you are returning.
Please contact us at 1-888-988-1998 for a UPS Return Label. Please note - we will deduct $7.00 from your refund for the return shipment.
If you choose to return your items via another shipping carrier, then we recommend that you insure your shipment or send your shoes via a trackable method.
Send returned merchandise to the following address:
Make sure to keep the tracking number and shipping receipt for your records.6. RECEIVE YOUR REFUND
When your shoes are received and inspected, we will apply a refund to the credit card used to make the original order for the purchase price of the item(s) and any applicable taxes. Please note that refunds can only be posted to the credit card used to make the original purchase.
HOW TO EXCHANGE AN ITEM
If you would like to exchange your shoes for a different style or size, simply follow these instructions:1. PLACE NEW ORDER
Place a new order on our website for the shoes that you want. This will get your new shoes shipped fast, while we process your returned shoes that weren’t quite right.2. GET FREE SHIPPING
When placing your replacement order, enter the free shipping promotional code (printed on your Packing Slip Receipt) on the checkout page and we will waive the shipping & handling fee.3. SEND BACK YOUR SHOES
Follow the steps above to return the shoes that you would like to exchange.
Refunds can only be posted to the credit card used to make the original purchase. Refunds will be issued for the original purchase price and any applicable taxes. We will process your return as quickly as possible, but please note that it can take one or more billing cycles for your credit to appear after your return has been processed.
PROBLEMS WITH ITEMS PURCHASED ONLINE OR IN A RETAIL STORE
We take pride in every pair of shoes that we make. Therefore, all Eastland products are guaranteed against material and manufacturing defects. Eastland does not guarantee wear and tear or any damage unrelated to the manufacturer.
If you find that your shoes are defective beyond normal wear and tear, simply follow these instructions to contact our Customer Service department to request a Return Authorization Number.1. LET US KNOW
Please send us an email at email@example.com and we promise to help you satisfactorily resolve the problem. In the email, describe the problem you have experienced. Make sure to include:
- Your Name
- Daytime Phone Number
- Style Name (for example: Women’s Falmouth)
- Style Number (for example: 3365-04M)
- Date Purchased
If purchased in a retail store, please also let us know the Name, City, and State of the store.2. SHIPPING CHARGES
You are responsible for the shipping charges to send the merchandise back to us.3. SHIP TO EASTLAND
Follow the instructions you receive from the Customer Service Representative who responds to your email and return your shoes to:
A member of our Quality Assurance Team will determine if your shoes are defective. If so, a replacement pair will be sent to you. Please note that we reserve the right to send you a similar style if the one you return is no longer in stock. If your shoes are not defective, we will return them to you as soon as possible. We do our best to respond within 2 weeks after receiving your shoes.
OUR GOAL IS YOUR 100% SATISFACTION.